About 'accounts receivables collections'|Measure of Performance for Credit, Collections and Accounts Receivable
It can often seem like an impossible task when trying to collect on your accounts receivables. These days, with cash and credit tight, your 90-150 day outstanding credit columns might be expanding at an alarming rate. Here are five key accounts receivable collection tips that might help you get your outstanding debts back in line. Develop your contacts - By developing a report with your accounts, especially larger or higher frequency accounts can payoff big time when it comes to collecting debts that are owed to you. Spend a couple minutes getting to know a company's accounts payable person or any other contacts that might be involved in the billing or payments review process. Knowing something personal about them, their family or hobbies can be a great way to break the ice when you call to inquire about payments, and keep relations smooth during rocky times. Keep a call list - When you're working with multiple accounts, it's easy to forget when you made your last collection call. You should have a file with a call sheet for each account you have open, as well as retaining those call sheets for accounts that are inactive or currently do not owe, for payment history purposes. This will keep confusion to a minimum, and help you avoid embarrassing calls to accounts you may already have called or did not call soon enough. Stay consistent - Calling for five day's in a row, and then waiting a month, and then calling another five days in a row, is probably only going to anger your account and make you look unprofessional. Make sure that you touch bases with an account early after you send a bill, first off to ensure they receive the bill and it made it to the right department or person, and secondly to see if there are any questions or concerns regarding the bill. Continue to call on a regular, but not annoyingly frequent basis to remind the account that they still owe money. Be firm but not pushy - You can be understanding, fair, even kind at times, but don't be afraid to use the means at your disposal to get your money. Telling an account that services will be stopped if they don't pay, or that they will be turned over to collections (after the proper amount of time and effort on your part of course) isn't being mean, it's just being fair. They used your services or bought your company's product and now it is time for them to pay what is due. Ask for tracking numbers - If you have worked in accounts receivable or owned a small business in which you have to deal with collecting on your accounts, I bet you've heard this one before, "The check is in the mail" or "I sent it FedEx". If they did indeed send the check through a delivery service or certified mail, ask for a tracking number. This way you can verify the validity of their statement regarding payment as well as determine how long it will be before you receive payment. Disclaimer: This article is for informational purposes only. Any action taken by the reader due to the information provided in this article is at the reader's discretion. |
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